Educational Resources

Educational Resources from the FTT Family

  • ENSURING INCLUSIVE ACCESS FOR ALL
  • • Quick Guide to Understanding Universal Access
  • • Inclusive & Accessible Travel Guidelines
  • • Mainstreaming Accessibility and Inclusion in the Tourism Industry
  • • Gender Equality in Tourism Training
  • • Introduction to Disability Inclusion & Accessibility in Hospitality
  • • Travel and Transportation Accessibility
  • • GBTA Accessibility Toolkit: Ensuring seamless business travel for all
  • • Accessible EU Online Training - Introduction to Accessibility of the Built Environment
  • • Disability in the workplace
  • PROTECTING & EMPOWERING CHILDREN
  • • Assess your child protection risk
  • • Tourism for Good? Respecting Child Rights in Project Visits
  • • Child Protection in Tourism
  • • Is your Business Child Safe?
  • • Child Protection in Tourism
  • • End Child Labour Masterclass
  • • Child welfare and the travel industry: Global good practice guidelines (Long)
  • • Child welfare and the travel industry: Global good practice guidelines (Short)
  • • Orphanage Volunteering: Why to say no
  • • Protocol for Tour Guides around Sexual Exploitation
  • • Steps to Staying Safe - Storybook
  • • Think Childsafe - 7 Tips
  • • Protection of Child Rights in the Tourism Sector
  • • Support Families, not Orphanages
  • RESPECTING LOCAL CULTURE & VALUES
  • • Community Involvement in Tourism
  • • Community Involvement in Tourism
  • • Tour Guiding: Culture Guiding & Heritage Interpretation
  • • Living Heritage and Sustainable Development
  • • Creating Positive Impact through Community Tourism
  • • Working with Indigenous Communities
  • • Introduction to Heritage Tourism
  • • The Future of Work in the Rural Economy
  • • Destination Mutual Benefit: A Guide to Inclusive Business in Tourism
  • • Indigenous People and the Travel Industry: Global Good Practice Guidelines
  • • Net Positive Hospitality: Community Engagement Factsheet
  • • Supporting Indigenous People
  • CONSERVING THE ENVIRONMENT & ANIMALS
  • • Protecting Animals and Nature in Adventure Travel
  • • NATOUR IMPACT
  • • Too close to comfort
  • • Destination Net-Zero: The Climate-Action Guide Book
  • • An open-source guide for tour operators to set a science-based target
  • • Making the Business Case for Climate Smart Investments
  • • Business Models for Social Enterprise
  • • Intrepid TravelTourism Declares
  • • Learn Data Approached to Measure Social Impact
  • • Transforming Tourism Webinar: Climate Action Planning
  • • Creating a Climate Action Plan: Part 1
  • • Creating a Climate Action Plan: Part 2
  • • Creating a Climate Action Plan: Part 3
  • • Animal Welfare
  • • Dive into Turtle-Friendly Tourism
  • • Sustainable Tourism Implementation: Framework & Toolkit
  • • Transforming Tourism Webinar: Nudging Green Behaviour
  • • Influencing Sustainable Behaviours: Workshop 1
  • • Influencing Sustainable Behaviours: Workshop 2
  • • Influencing Sustainable Behaviours: Workshop 3
  • • The Future of Sustainable Hospitality
  • • Energy Efficency in Hospitality
  • • Sustainability
  • • Introduction to Green & Clean Tourism
  • • AI-Powered Digital Nudging for Responsible Tourism
  • • Sustainable Destination Management
  • • Net Positive Hospitality Simulation
  • SECURING SUSTAINABLE FOOD & WATER SYSTEMS
  • • A Toolkit for Communicating Food Waste to Guests
  • • Transforming Tourism Webinar: Sustainable Food
  • • Sustainable Food Systems: Focus on Food Planning, Procurement & Waste: Part 1
  • • Sustainable Food Systems: Focus on Food Planning, Procurement & Waste: Part 2
  • • Understanding Circularity
  • • Water Management in Hospitality
  • • Sustainable Food Management in Hospitality
  • • Your journey to more sustainable food management
  • • Nutrition and Food Systems: Pathways to Sustainable and Healthy Diets
  • • Feeding a Hungry Planet
  • • Water: Addressing the Global Crisis
  • • Foundation of Food and Beverage Business
  • • Sustainable Food Management in Hospitality
  • • Water Management in Hospitality
  • • Water Stewardship Factsheet
  • • Hotel Water Measurement Initiative introductory webinar
  • • Water Stewarship for Hotel Companies
  • ADVOCATING FOR HUMAN RIGHTS
  • • Human Rights Due Diligence
  • • Human Rights Due Diligence - Training Facilitation Guide
  • • Preventing Human Trafficking
  • • Human Rights in Tourism - Free Training for Suppliers Worldwide
  • • Choices for Human Rights How Tourism Businesses Can Influence and Sensitise Their Travellers
  • • The Suit in the Bag, Due Diligence at Home? Organising Business Travel that Respects Human Rights
  • • Respecting Human Rights in the Tourism Value Chain Tools and Offers to Get Started
  • • Connecting the Dots: Identifying Human Rights References in the SDGs and the Links with the UN Guiding Principles on Business and Human Rights
  • • A Human Rights Narrative: Additional Value for your Company, Suppliers, and Customers
  • • Human Rights in Tourism
  • • Your Role in Preventing Human Trafficking: Recognize the Signs
  • • Recognize and Respond: Preventing Human Trafficking
  • • Risks of Modern Slavery in Labour Sourcing Training
  • • Data collection and research on child labour and forced labour
  • • Know How Guide: Human Rights and the Hotel Industry
  • • Counter-Trafficking Toolkit
  • • Indicators of trafficking in persons - Hospitality Sector
  • • Guidelines for checking recruitment agencies
  • • Developing and implementing bilateral labour migration agreements
  • • E-learning Course on Forced Labour
  • • Human Rights, Human Wrongs
  • • Watch out for human rights when travelling
  • DIGITAL LEARNING PLATFORMS
  • • A21
  • • AllStay Online
  • • Atingi
  • • Booking.com
  • • Continuing Professional Development (CPD)
  • • International Labour Organization (ILO)
  • • Burnt Chef
  • • Tourism Cares
  • • The Travel Foundation
  • • TUI Care Foundation
  • • Tourism for SDGs
  • • Ukarimu
  • • UN World Tourism Organization
  • • Wheel the World
  • • World Health Organisation (WHO)
  • • World Sustainable Hospitality Alliance
  • ADVANCING HEALTH & SAFETY
  • • Nine Business Practices for Improving Safety and Health Through Supply Chains and Building a Culture of Prevention and Protection
  • • How to Manage Health & Safety
  • • Tour Guiding : Health & Safety for Tour Guides
  • • Fire Safety Management
  • • Making Universal Social Protection a Reality
  • • Introduction to Travel Safety and Personal Security
  • SUPPORTING LIFELONG LEARNING & SKILLS DEVELOPMENT
  • • Online FIeld Guide (NQF4) FGASA Course
  • • On-Demand Junior Ranger Course
  • • On-demand Field Guide Course
  • • Online Trails Guide Course
  • • Online Field Guide Course
  • • Online Birding Enthusiast Course
  • • Online Nature Enthusiast Course
  • • Online Tracking Enthusiast Course
  • • Online Biomimicry Course
  • • Digital Marketing Curriculum for Tour Operators
  • • Hospitality Curriculum
  • • Tour Guiding Curriculum
  • • Adventure Tourism Curriculum (Uganda)
  • • Product Development and Entrepreneurship Curriculum
  • • Innovation and Digital Transformation in Tourism
  • • Restaurant Operations
  • • Culinary Arts and Gastronomy
  • • Culinary Basics for Operations
  • • Train the Trainer
  • • Innovation and Technology Management in Tourism and Hospitality
  • • How to Become a Restaurateur
  • • Fundamentals of Tourism – Industry Management
  • • The SA Specialist: Essentials course
  • • The SA Specialist: Experiences programme
  • • Entrepreneurship for Tourism Businesses
  • • Grow your Tourism Business
  • • First Step into Travel & Tourism: Essential Skills
  • • Training resource to support disadvantaged young people to build a better future in the hospitality industry and beyond
  • PROMOTING FAIR WORK & STAFF WELLBEING
  • • Providing accommodation for refugees and internally displaced people
  • • Providing employment opportunities for refugees and internally displaced people
  • • Gender Mainstreaming Guidelines for the Public Sector in Tourism
  • • Gender-inclusive Strategy for Tourism Businesses
  • • WEPs Gender Gap Analysis Tool - Checklist
  • • Decent Work Conditions in Tourism
  • • Women's Rights & Gender Equality in Tourism
  • • Women's Rights & Gender Equality in Tourism
  • • Gender Equality and Women’s Empowerment
  • • Employability Module | House Keeping
  • • Employability Modules: Digital Marketing
  • • Employability Modules: Front Office
  • • Employability Modules: Customer Service
  • • Employability Modules: Bar Tending and Coffee Making
  • • Employability Modules: Sustainability
  • • The Proper Use of Criminal Records in Hiring
  • • Net Positive Hospitality: Employee Engagement Factsheet
  • • Temporary migrant labour in the hospitality and tourism industry
  • • Recruitment Scams Factsheet
  • • Establishing Ethical Recruitment Practices in the Hospitality Industry
  • • Know How Guide: Human Rights and the Hotel Industry
  • • Wellness Check In & Self Care Playbook
  • • Wellness Action Plan
  • • Closing Gender Pay Gaps: An Online Module for Policy Makers
  • • HIV Testing in the Workplace
  • • Meeting Labour Standards in Global Supply Chains
  • • Training Toolkit on Labour Migration in Africa
  • • Quality Rights in Mental Health
  • PROCUREMENT, CIRCULAR ECONOMY & WASTE MANAGEMENT
  • • Targeting Zero Plastics in Tourism Businesses
  • • Hotel Waste Measurement Methodology
  • • Sustainable and Inclusive Procurement in Tourism
  • • Sustainable and Inclusive Procurement in Tourism: Workshop 1
  • • Sustainable and Inclusive Procurement in Tourism: Workshop 2
  • • Circularity of plastic products in the tourism sector
  • • Single-use Plastic Products Decision Tree...
  • • Waste Management & Circular Economy in Hospitality
  • Advancing Health & Safety
  • Advocating for Human Rights
  • Conserving the Environment & Animals
  • Ensuring Inclusive Access for All
  • Procurement, Circular Economy & Waste Management
  • Promoting Fair Work & Staff Wellbeing
  • Protecting & Empowering Children
  • Respecting Local Culture & Values
  • Securing Sustainable Food & Water Systems
  • Supporting Lifelong Learning & Skills Development
  • ----------------------
  • Digital Learning Platforms
  • • LGBTQ+
  • • SDG
  • • animal
  • • built environment
  • • business travel
  • • carbon footprint
  • • children rights
  • • climate
  • • community
  • • course
  • • cultural heritage
  • • employment opportunities
  • • empowerment
  • • energy
  • • environment
  • • ethical
  • • fair work & staff wellbeing
  • • finance
  • • food security
  • • gender equality
  • • health & wellbeing
  • • hospitality
  • • human resources
  • • human rights
  • • human trafficking
  • • inclusion
  • • labour
  • • management
  • • marketing
  • • measurement
  • • mental health
  • • orphanage
  • • pdf checklist
  • • pdf guide
  • • plastic
  • • procurement
  • • recruitment
  • • safety
  • • security
  • • simulation
  • • skills development
  • • social impact
  • • sustainability
  • • technology
  • • tour guiding
  • • tourism
  • • transportation
  • • travel
  • • universal access
  • • video
  • • volunteering
  • • waste
  • • water security
  • • webinar
  • • website
  • • wellbeing
  • • work environment
    •   
    image/logo

    Employability Modules: Customer Service

    Ukarimu

    This training module serves as guidance to train young people in Uganda in customer service in the tourism & hospitality sector. Facilitators Handbook.

    Length: 18 pages

    pdf guide | Source: Ukarimu Academy – 25/09/2025
    Category: Promoting Fair Work & Staff Wellbeing
    Tags: environment | hospitality | management | recruitment | skills development | work environment