Educational Resources

Practical tips for the hospitality industry wanting to welcome refugee and internally displaced guests during their transit.  

Length: 6 pages

Practical tips for the hospitality industry wanting to support refugees and displaced people through employment.  

Length: 7 pages

This manual has been designed for all categories of establishment owners as well as assessors to use as a quick reference guide.

Length: 29 pages

The Gender Mainstreaming Guidelines for the Public Sector in Tourism have been developed to support the tourism public sector to integrate gender equality considerations and women’s economic empowerment into tourism planning and implementation. In practice, gender mainstreaming involves the systematic integration of gender perspectives – and the experiences of diverse women – in all policies, programmes and thematic issues in the tourism sector. The guidelines contain tools to support national, regional, local and other tourism institutions to apply an approach to tourism planning, programming and implementation that integrates gender equality and women’s economic empowerment.

Length: 24 pages

The "Gender Inclusive Strategy for Tourism Businesses" contains tools to support private sector tourism enterprises of all types and sizes achieve effective and consistent strategies and programmes for gender equality across their operations. As demonstrated by the impact of the COVID-19 pandemic, gains in gender equality and women’s economic empowerment can be easily lost if they are not embedded in private sector operations. These guidelines aim to support the private sector in implementing the Action Plan developed in the Global Report on Women in Tourism - Second Edition. In order to apply gender mainstreaming in practice, they provide details on four key steps for companies of all sizes and types. 

Length: 20 pages

This course helps professionals create authentic, sustainable travel experiences that benefit locals and visitors by building tools for community-led tourism, fostering stronger community partnerships, and delivering immersive, equitable experiences that last.

Duration: 2 hours

The evidence is clear: gender equality is critical to business performance and sustainable economic growth globally. The Women’s Empowerment Principles Gender Gap Analysis Tool (WEPs Tool) is a joint project of the UN Global Compact, UN Women, the Multilateral Investment Fund of the IDB, and IDB Invest. It serves as a business-driven tool designed to help companies from around the world assess gender equality performance across the workplace, marketplace, and community. This guidance document is to help companies understand the steps to prepare and complete their self-assessment. It is recommended that large companies begin these steps 1-2 weeks in advance to allow sufficient time to form a team and gather relevant data.

Length: 24 pages

This course teaches innovative approaches for promoting decent work and social justice in rural economies. Divided into 7 modules, it covers topics such as decent work policies, gender equality, youth empowerment, and a just transition to a sustainable rural economy.

Self-paced, 7 modules

This program teaches first-tier suppliers in tourism to address human rights issues through four basic and one advanced module, covering regulations like the German Supply Chain Act and European CSDDD, with real-world examples and certification for both basic and advanced levels.

Duration: 2,5 hours over 4 models

This free online training is designed to support hospitality companies and their human resources, procurement and legal teams, to identify and address the risks of modern slavery in their hotel operations.

Learn the basics of child labour and forced labour research, including definitions, measurement, case studies, and datasets. Taught by ILO and global experts, the courses offer flexible learning paths and optional modules on human trafficking and migration developed with IOM.

Self-guided

This Know How Guide is a high-level introduction to human rights for the hotel industry – what human rights are, the context of the hotel industry, steps to implement the UN Guiding Principles and resources for further reading. It is primarily written for Corporate Responsibility Managers in hotel companies, though it may also be of interest to individual properties.

Length: 13 pages

This Toolkit helps frontline sectors in South Africa understand and address human trafficking, offering practical strategies to identify and support victims. Use it to train staff and improve trafficking intervention efforts effectively.

Length: 9 pages

Specific indicators that you may see in your daily work to help recognise signs of trafficking in persons.

Length: 2 pages

This guidance will help hotels to encourage more responsible practices and reduce the risks of human trafficking in their labour supply chain.

Length: 6 pages

Based on ILO experience, this toolkit provides practical guidance for developing and implementing bilateral labour migration agreements to improve governance, protect migrant workers, and align recruitment with labour market needs.

Duration: 4 modules, self guided

This free e-learning course by ILO offers guidance for those working with potential victims of forced labour, aiding in detection, investigation, prosecution, and victim support. It helps address this complex, often hidden crime worldwide.

Duration: 4 modules, self guided

This self-paced course helps tourism managers create decent work conditions. You’ll learn why decent work matters, how to assess and improve your business environment, enhance staff appeal, and strengthen communication.

Duration: 1 hour

This self-paced course explores women’s rights and gender equality in tourism, highlighting stories of women improving their working conditions and contributing to business success. It is designed for tourism professionals and anyone interested in the topic. You will learn to explain the key issues related to women’s rights and gender equality in the sector.

Duration: 1 hour

This one-hour self-paced course explores women’s rights and gender equality in tourism, highlighting real stories of women improving their working conditions and contributing to business success. A badge is awarded upon completion and passing the assessment.

Duration: 1 hour

This training module serves as guidance to train young people in house keeing in the tourism & hospitality sector. Facilitators handbook.

Length: 19 pages

This training is developed for anyone with an interest in Digital Marketing skills in the tourism & hospitality. Facilitators Handbook.

Length: 16 pages

This training module serves as guidance to train young people in Uganda in Front office skills in the tourism & hospitality sector. Facilitators Handbook.

Length: 21 pages

This training module serves as guidance to train young people in Uganda in customer service in the tourism & hospitality sector. Facilitators Handbook.

Length: 18 pages

This training is developed for anyone with an interest in bartending and coffee making in the tourism & hospitality. Facilitators Handbook.

Length: 17 pages

This training module serves as guidance to train young people in sustainability in the tourism & hospitality sector. Facilitators Handbook.

Length: 17 pages

These Best Practice Standards, developed by a group of civil rights organisations in consultation with background checking companies, represent high standards that employers and Consumer Reporting Agencies can reasonably be expected to follow.

Length: 30 pages

Discover how to advance employee engagement, on the Pathway to Net Positive Hospitality

Length: 2 pages

This factsheet provides guidance for hotels on how to address risks when recruiting temporary workers.

Length: 2 pages

This factsheet contains guidance for hotels to recognise and mitigate the risks to their employees and job seekers of recruitment scams.

Length: 3 pages

This guidance note provides practical steps and advice for the hospitality industry on recruiting international migrant workers ethically within business enterprise operations and supply chains.

Length: 35 pages

This guide provides an overview of human rights within hospitality, with guidance on developing a human rights policy, performing due diligence and addressing any adverse human rights impacts.

Length: 13 pages

The Wellness Check In encourages a personal review of work stress on personal wellbeing, while the Self Care Playbook provide simple things you can do every day, at home, to protect your health and manage your stress response.

Length: 13 pages

The Wellness Action Plan is a framework which enables staff to identify awareness of their ideal working style, their triggers of stress and helps you to work closely with your team to develop an effective approach to overcoming distressing symptoms, and unhelpful behaviour patterns.

Length: 11 pages

This self-paced online module equips policymakers and organizations with practical tools to address the gender pay gap, showcasing international examples, good practices, and effective laws at EU, national, and local levels to inspire action and promote pay equity.

Duration: 45 minutes

This course helps enterprises understand supplier codes of conduct, improve compliance with labour standards and laws, and see how respecting workers’ rights can strengthen business competitiveness.

Self-paced

This course strengthens the capacity of African authorities and partners to design and implement effective labour migration policies. It includes nine modules covering governance, legal frameworks, data, international cooperation, migrant protection, social protection, skills, and access to decent work for refugees and displaced persons.

Duration: 9 modules

This training course provides the foundation for challenging stigma and discrimination, and for promoting person-centred, recovery oriented and human rights based approaches in mental health. 

Duration: 6 modules over 24 hours